Frequently Asked Questions
Everything you need to know about your Napapijri GB shopping experience.
What are your shipping options and delivery times?
We offer standard and express shipping across the UK. Standard delivery typically takes 3-5 working days, while express delivery arrives within 1-2 working days if ordered before 2 PM.
How can I return an item I recently purchased?
You can return any unworn items in their original packaging within 30 days of receipt. Simply use our online returns portal to generate a prepaid shipping label.
Are Napapijri products covered by a warranty?
Yes, all our products come with a 2-year warranty against manufacturing defects. This covers zippers, seams, and fabric integrity under normal wear and tear.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer digital payment options such as PayPal, Apple Pay, and Klarna for flexible financing.
How do I know which size to order?
Each product page features a detailed 'Size Guide' with specific measurements for chest, waist, and hip. Our items generally follow a standard European fit.
What sustainability initiatives does Napapijri support?
We are committed to circular fashion. Our Circular Series jackets are 100% recyclable, and we have been PFC-free and fur-free across all collections since 2017.